Privacy Policy

Peak Finish Automotive ("we", "us", or "our") operates the website peakfinishautomotive.com and provides mobile car detailing services across Sydney, NSW, Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or booking our services, you consent to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

When you make a booking, create an account, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Service address (where the detailing is to be performed)
• Vehicle details (make, model, size, condition)
• Payment information (processed securely via GoDaddy Payments — we do not store card details)
• Photos of your vehicle uploaded during the booking process
• Any additional information you provide in booking forms or correspondence

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or search terms
• Device type and operating system

2. How We Use Your Information

We use your personal information to:

• Process and manage your bookings and appointments
• Send booking confirmations, reminders, and follow-up communications
• Process payments and issue receipts
• Respond to enquiries and provide customer support
• Improve our services and website experience
• Send promotional offers and updates (only where you have opted in)
• Comply with legal obligations

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — third-party platforms that assist us in operating our website and delivering services (e.g. GoDaddy Payments, email service providers), who are bound by confidentiality obligations
• Legal authorities — where required by law, court order, or to protect the rights and safety of our business or others

4. Data Storage and Security

Your personal information is stored on secure servers. We implement reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Payment card data is handled exclusively by GoDaddy Payments and is never stored on our servers.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site.

6. Third-Party Links

Our website may contain links to third-party websites (e.g. social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

7. Access and Correction

Under the Privacy Act 1988 (Cth), you have the right to access and correct personal information we hold about you. To request access or correction, please contact us at:

• Email: [email protected]
• Phone: 0410 442 507

We will respond to your request within a reasonable timeframe, generally within 30 days.

8. Retention of Data

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are typically retained for 7 years in accordance with Australian tax and business record-keeping requirements.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

• Business: Peak Finish Automotive
• Location: Lidcombe, Sydney NSW, Australia
• Email: [email protected]
• Phone: 0410 442 507

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).